Samsung Authorized Dealer · Lebanon
Samsung Authorized Dealer · Lebanon
Policies
Every product sold at MT Store is 100% genuine Samsung — backed by the official Samsung manufacturer warranty, registered in Lebanon.
All Samsung Products
1 Year
All TVs (non-Neo QLED), audio equipment, home appliances, and accessories.
Neo QLED & Premium TVs
2 Years
Samsung Neo QLED, QLED 8K, and The Frame QN9 models and above.
Manufacturing defects
Hardware failures under normal use conditions
Software faults caused by factory errors
Internal component failures not caused by external damage
Damage caused by misuse or unintended use of the product
Physical damage — drops, cracks, bent frame, broken screen
Water or liquid damage of any kind
Damage from unauthorized repairs, modifications, or third-party parts
Normal wear and tear over time
Damage caused by unstable power supply or improper installation
Warranty is valid only under normal and intended use as described in the product manual.
Call us with your order number and a description of the issue.
We assess the claim and advise whether it qualifies under warranty.
We coordinate with Samsung service on your behalf.
Your product is repaired or replaced at no cost to you.
Have a warranty claim?
Call us and we will handle the process with Samsung directly.