Every product sold at MT Store is 100% genuine — backed by the official manufacturer warranty, registered in Lebanon.
Warranty Duration
- All Products — 1 year. All TVs (non-premium), audio equipment, home appliances, and accessories.
- Premium TVs — 2 years. Premium TVs and equivalent flagship models.
What is Covered
- Manufacturing defects
- Hardware failures under normal use conditions
- Software faults caused by factory errors
- Internal component failures not caused by external damage
What is Not Covered
- Damage caused by misuse or unintended use of the product
- Physical damage — drops, cracks, bent frame, broken screen
- Water or liquid damage of any kind
- Damage from unauthorized repairs, modifications, or third-party parts
- Normal wear and tear over time
- Damage caused by unstable power supply or improper installation
Warranty is valid only under normal and intended use as described in the product manual.
How to Claim Warranty
- Call us with your order number and a description of the issue.
- We assess the claim and advise whether it qualifies under warranty.
- We coordinate with the manufacturer service on your behalf.
- Your product is repaired or replaced at no cost to you.
Have a warranty claim? Contact us and we will handle the process with the manufacturer directly.
