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• All Products — 1 year. All TVs (non-premium), audio equipment, home appliances, and accessories.
• Premium TVs — 2 years. Premium TVs and equivalent flagship models.

• Manufacturing defects
• Hardware failures under normal use conditions
• Software faults caused by factory errors
• Internal component failures not caused by external damage

• Damage caused by misuse or unintended use of the product
• Physical damage — drops, cracks, bent frame, broken screen
• Water or liquid damage of any kind
• Damage from unauthorized repairs, modifications, or third-party parts
• Normal wear and tear over time
• Damage caused by unstable power supply or improper installation

Warranty is valid only under normal and intended use as described in the product manual.

1. Call us with your order number and a description of the issue.
2. We assess the claim and advise whether it qualifies under warranty.
3. We coordinate with the manufacturer service on your behalf.
4. Your product is repaired or replaced at no cost to you.

Have a warranty claim? Contact us and we will handle the process with the manufacturer directly.